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QUESTIONS & ANSWERS

A few things worth asking.

Grouped by what brings you here — a stay, a home to list, a home to buy, or just a general question. If yours isn’t below, drop us a note.

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Features & Amenities
How do I book a Pink Chair rental?

Browse our current rentals at vacation rentals , pick the home that fits, and book directly through the property page. If you’d like a personal recommendation — or you’re not sure which home fits your group — drop us a note and Emily or Kelly will point you toward the right fit.

What’s your cancellation policy?

Cancellation terms are set per home and shown clearly during booking. In general we’re moderate: free cancellation up to a certain number of days before arrival, with the specifics on each listing page. If plans shift close to your stay, reach out — we’ll do what we can.

Are pets allowed?
Some of our homes welcome dogs; some don’t. Look for the pet policy on each listing page, or filter for pet-friendly rentals on the vacation rentals page. Additional pet fee may apply.
What time is check-in and check-out?

Standard check-in is 4 p.m. and check-out is 10 a.m. Early arrival or late departure is sometimes possible depending on the day’s turnover — ask us in advance and we’ll try.

Who do I contact if something isn’t working during my stay?
Text or call the direct number in your booking confirmation — it goes straight to the Pink Chair team, not a call center. If it’s after hours, we still respond. Kelly, Josh, and Emily rotate on-call.
Are cleaning fees included in the rate?
Cleaning is billed separately and shown clearly at checkout — no hidden charges after booking. The fee covers professional cleaning between guests and a follow-up inspection.
Is parking included?
Every rental lists parking specifics on its page — driveway, garage, street, or shared. If parking is tight in the neighborhood (Pass-a-Grille in high season), we’ll flag that upfront.